South Hackney Florist Online Delivery: Terms, Payments & Orders

E-Commerce Terms & Conditions for Florist South Hackney

Introduction

Welcome to Florist South Hackney’s online store. These Terms & Conditions govern your use of our e-commerce website, and by placing an order with us, you agree to these Terms & Conditions in full. Please read them carefully before making a purchase. These terms apply to all customers ordering from us for delivery in South Hackney and the surrounding areas.

Definitions

Throughout these Terms & Conditions, “we”, “us”, and “our” refers to Florist South Hackney. “You” and “your” refer to the customer placing the order. "Goods" refers to the flowers and related products offered for sale on our website.

Order Process

1. Product Selection: Browse our online catalogue and choose from our range of floral arrangements and products suitable for delivery in South Hackney and nearby localities.

2. Placing an Order: Once you have made your selection, add the desired products to your shopping cart and proceed to checkout. You will be asked to provide delivery and billing information. Ensure all details are accurate to avoid any delays or issues with your order.

3. Order Confirmation: After submitting your order, you will receive a confirmation notification. This does not constitute acceptance of your order but acknowledges receipt.

4. Acceptance of Orders: Order acceptance and the completion of the contract between you and us will take place when we dispatch the flowers unless we have notified you otherwise. We reserve the right to decline or cancel any orders, issue refunds for payment taken, or request further information, particularly in cases of suspected fraud or unavailability of items.

5. Order Amendments: If you wish to amend your order after it has been placed, please do so as soon as possible. Amendment requests are subject to the status of your order and cannot be guaranteed, especially if preparation or delivery is already in progress.

Product Availability and Substitutions

All products are subject to availability. In the event a particular flower, colour, or container is unavailable, we reserve the right to substitute with an item of equal or greater value and quality. We will always use reasonable efforts to ensure substitutions closely resemble your chosen product, keeping our South Hackney customers' preferences in mind.

Payments

1. Accepted Payment Methods: We accept payments by approved electronic payment methods listed at checkout. All transactions are processed securely. All prices shown include applicable taxes unless stated otherwise.

2. Payment Timing: Payment is required at the time of order placement. Orders will not be processed until payment is received in full.

3. Pricing: While we strive to ensure accuracy, errors in pricing may occasionally occur. If this happens, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel your order. If we are unable to contact you, we reserve the right to treat your order as cancelled and provide a full refund.

Delivery

1. Delivery Areas: We offer flower delivery across South Hackney and surrounding neighbourhoods. It is your responsibility to ensure the recipient’s address is correct and accessible at the time of delivery.

2. Delivery Times: Our standard delivery times are detailed at checkout. While we make every effort to deliver on your preferred date, specific time slots cannot always be guaranteed due to circumstances beyond our control.

3. Non-Delivery: If we are unable to effect delivery due to incorrect address details or inability to access the property, we will attempt to contact you to arrange redelivery or collection. In such cases, additional charges may apply.

4. Recipient Not Available: Where the recipient is not available at the time of delivery, our courier will try to leave the flowers with a neighbour or in a safe location. A delivery note will be left when possible.

5. Delivery Charges: Any delivery charges applicable will be clearly indicated at checkout before payment is made. Charges may vary depending on delivery location within South Hackney and nearby areas.

Cancellations and Refunds

1. Cancellation Policy: Orders may be cancelled by contacting us as soon as possible. Cancellation requests received at least 24 hours before the scheduled delivery date will be refunded in full. After this period, cancellations may be subject to a charge or may not be available due to the perishable nature of our products and the preparation of bespoke arrangements.

2. Refunds: If you are not satisfied with your order or your flowers arrive faulty or damaged, please inform us within 24 hours of delivery. We may request photographic evidence to assess the issue. Where a genuine problem is identified, we will offer a replacement, refund, or other suitable remedy at our discretion.

3. Incorrect or Missing Items: Please notify us promptly if an item is missing or incorrect so we may resolve the issue efficiently.

4. Non-Refundable Items: Custom and made-to-order items may not be eligible for refunds unless faulty or incorrectly fulfilled.

Customer Responsibilities

1. Accurate Information: You are responsible for providing correct order and delivery details. We cannot be held liable for delays or losses arising from inaccurate or incomplete information.

2. Care Instructions: Once delivered, it is your responsibility or that of the recipient to care for the flowers in accordance with the instructions provided. We cannot replace flowers that have perished due to improper care or neglect after delivery.

Liability

1. Limitation of Liability: To the fullest extent permitted by law, our liability for any loss or damage suffered by you as a result of our provision of goods is limited to the value of the order in question. We shall not be liable for any indirect, consequential, or special loss arising in connection with the services we provide, nor for delays beyond our reasonable control, including but not limited to adverse weather, road conditions, or disruptions caused by third parties.

2. Force Majeure: We are not responsible for failure to fulfil our obligations in circumstances beyond our reasonable control, such as strikes, natural disasters, pandemics, or other unforeseen events.

3. Personal Use Only: Our flowers are intended for personal use only and not for resale unless agreed in writing. We accept no liability for goods used for commercial purposes.

Intellectual Property

All content, images, and branding on our website remain the property of Florist South Hackney or relevant licensors. You may not use, copy or reproduce any material without prior written permission.

Privacy and Data Protection

We are committed to safeguarding your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection legislation. We collect and process personal information necessary to fulfil your orders and improve our services, always in accordance with our Privacy Policy. Please refer to our full Privacy Policy for more information on how we handle your data.

Promotions and Vouchers

1. Usage: Promotional codes and vouchers are valid only for the period specified and can be used only as stipulated. Only one code or voucher may be redeemed per order unless otherwise stated.

2. Exclusions: Discounts or offers may not apply to all products or delivery areas. Please check specific promotional terms at the time of order.

Customer Support and Queries

Our customer support team is available to help with any queries about your order, delivery, or these Terms & Conditions. Please use the contact form available on our website or visit our premises during stated opening hours for assistance.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with them or the supply of our goods shall be governed and construed in accordance with the laws of England and Wales. Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Information

1. Severability: Should any part of these Terms & Conditions be found unlawful, void or unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of any remaining provisions.

2. Amendments: We reserve the right to update and amend these Terms & Conditions at any time. Such changes will take effect when posted on the website and will apply to all subsequent orders.

3. Entire Agreement: These Terms & Conditions, together with our Privacy Policy and any additional policies referred to herein, constitute the entire agreement between us and you relating to your order.

Application to Customers in South Hackney and Surrounding Areas

These Terms & Conditions apply to all customers placing orders for online flower delivery with Florist South Hackney, whether for delivery within the South Hackney area or the surrounding neighbourhoods. Thank you for choosing us for your floral gifting needs. Your satisfaction is our priority, and we strive to offer a high-quality, reliable service for our community.

Last updated: June 2024