Florist South Hackney Returns, Refunds & Complaints Information

Our Fresh Flowers Guarantee for South Hackney

Florist South Hackney is committed to delivering only the freshest, highest-quality flowers to every customer. As your trusted local florist, we serve both homes and businesses throughout South Hackney, ensuring every bouquet leaves a lasting impression.

Damaged-On-Arrival Policy

We understand how important it is for your flowers to arrive in perfect condition. If your delivery arrives damaged, wilted, or otherwise unsatisfactory, please notify us within 24 hours of receipt. To help us resolve your issue quickly, we kindly ask you to take a photo of the flowers as they appeared upon arrival. This allows us to assess the condition and take the appropriate steps to put things right for you.

Freshness Window

We proudly guarantee that our flowers will remain fresh and vibrant for at least 5 days from the delivery date when cared for according to the instructions provided. If your flowers do not meet this promise, please contact us as soon as possible within the freshness window. The guarantee applies to all bouquets and arrangements delivered to addresses in South Hackney and nearby areas we serve.

Refunds and Replacement Options

If your flowers are damaged upon arrival or fail to meet our freshness guarantee, you are entitled to either a full refund or a free replacement bouquet, based on your preference. Simply inform us about the issue within the relevant timeframe, and our team will discuss the best solution for your situation. Please note that flowers are perishable items, so we require prompt notification to process refunds or replacements.

In the rare event we cannot fulfill your specific requirements, we’ll do our utmost to offer you a product of equal value or provide a suitable alternative solution. Your satisfaction is our priority as a leading South Hackney florist.

Making a Complaint

If you are unhappy with your experience or wish to make a complaint about our service, please contact us with the details of your order and the nature of your concern. All complaints will be acknowledged promptly and investigated thoroughly. Our team aims to offer a resolution within two working days of receiving your complaint. We will keep you informed throughout the process until a satisfactory outcome is reached.

Our Commitment as a Trusted Local Florist

Florist South Hackney is proud to be a trusted, locally owned business, serving the vibrant community and many surrounding businesses. We are dedicated to upholding the highest standards of customer service and floral excellence in every order we fulfill. If there is ever a problem with your flowers or our service, you can rest assured we’ll resolve it quickly and courteously.

Thank you for choosing Florist South Hackney. Your satisfaction and the freshness of your flowers are always guaranteed.